Automated Outbound Calls
Places outbound calls on your behalf, routes hot leads to your mobile, and logs every interaction automatically.
The 12 Systems That Make Up JOEY
143+ individual features, bottled into the 12 core systems that run your day. Start here, then dig into every capability below.
23 features
Outreach Engine
Every lead hears from you, in your voice, every single day.
The heart of JOEY. It runs your calls, texts, and emails on autopilot, written in your own voice and tone, so every lead in your pipeline gets a real, personal touch the same day it lands. From the KBB cash-offer first-contact ritual to reactive replies within seconds of a customer message, it never forgets a follow-up, never sleeps, and never lets a deal go cold because you were busy with another customer.
22 features
Lead Intelligence
Catches every lead, ranks the hot ones, works them first.
JOEY detects new leads the moment they hit your CRM, builds a knowledge base on each one (vehicle, offer, history, intent), and works the entire list every day, not just the top few. It spots buying signals and opt-out language, escalates the hot leads to the top, and makes sure the bottom of your list gets the same attention as the top, so nobody slips through the cracks.
22 features
Compliance Guard
TCPA, A2P, and opt-outs handled, so you never get burned.
Outreach at scale is only safe if it is compliant. JOEY enforces TCPA quiet hours, honors STOP and opt-out instantly across every channel and conversation, respects consent gates before the first text, and keeps an auditable trail of every send. It is the seatbelt that lets you drive fast: maximum volume, zero legal exposure.
8 features
Inventory & Analytics
Knows your lot, matches the right car to the right buyer.
JOEY keeps a live read on your inventory and pairs it with deal math, so when a customer is on the fence it surfaces the exact vehicle, payment, and out-the-door number that closes them. Analytics on top tell you what is moving, what is aging, and where your next sale is hiding.
18 features
Control & Safety
You set the pace, the guardrails, the kill switch.
You are always in command. Set the daily volume, the schedule, and the tone; pause everything with one click; cap first-touch behavior; and trust the built-in guardrails (cooldowns, single-active locks, circuit breakers) that stop JOEY from ever double-sending or running when it should not. Power with a brake pedal.
8 features
Live Observability
See exactly what JOEY is doing, right now, live.
No black box. A live control room shows you every call, text, and email as it happens, the current lead being worked, rolling output gauges, and a frame-by-frame view of the dialer in action. If something stalls, you see it and a stale-data alarm tells you, so you are never guessing whether it is working.
5 features
Advanced Power Tools
Burst speed and power features when you need an edge.
The same features, faster. Advanced model routing, burst-capable throughput, and power-user controls for the rep who wants to push output past the default ceiling on a big day. This is the overdrive gear.
7 features
Reporting & Proof
Your real numbers, proof you can show your manager.
JOEY counts everything it does for you, calls placed, texts sent, emails delivered, leads touched, and rolls it into honest daily reports. Real output you can point to in your one-on-one, and a proof row that shows the difference JOEY makes versus working the list by hand.
12 features
Deal Documents
Fills, signs, and packages the paperwork for you.
The boring part, handled. JOEY reads and fills deal documents, prepares signing packets, and packages the PDFs a deal needs, so the paperwork is ready when the customer is, instead of being the thing that slows the close.
7 features
Appointments
Books the visit and makes sure they show.
A lead is only worth something if they walk in. JOEY drives the conversation toward a set appointment, confirms it, and runs same-day reminders to cut no-shows, turning replies into showroom traffic.
7 features
AI & Intelligence
Sounds like you, learns your style, gets sharper.
Under everything is an AI tuned to you, your name, your tone, your phrases, your no-go words. It drafts in your voice, adapts to how each customer talks, and the engine improves over time so JOEY sounds more like you next month than it did this one.
4 features
Marketplace
Extends your reach beyond the CRM to where buyers browse.
JOEY reaches buyers where they already are. Marketplace tooling extends your outreach and inventory presence beyond the CRM, so the customer shopping online finds you, fast, with the right vehicle in front of them.
Every Feature, by System
The full breakdown of all 143+ capabilities, grouped by the system they belong to.
Outreach
23Personalized Text Outreach
Sends texts with real vehicle details (the customer's actual trade-in, offer amount, and name), not generic templates.
Intelligent Email Drafting
Crafts emails from live KBB and inventory data, matched to the customer's buying stage and vehicle interest.
Inbound Reply Automation
Detects and classifies inbound customer replies, drafts an appropriate response, and routes hot signals to you in real time.
6-Step First-Contact Ritual
Every new lead gets the full ritual (KBB extract, first note, text opt-in, personalized email, call to your mobile, and a follow-up note), all within minutes.
Multi-Channel Follow-Up Sequences
Orchestrates text, email, and call follow-ups across the lead lifecycle so no prospect goes dark after the first touch.
Appointment Slot Proposals
Suggests specific appointment times inline with outreach messages, reducing the back-and-forth that kills scheduling.
ICO Subject-Vehicle Matching
Pulls the exact vehicle, offer amount, and customer info from the KBB instant-cash-offer link and injects it into every outreach message.
Shift-Aware Proactive Gating
Proactive re-engagement respects your work schedule, arming during your shift and sleeping outside it, so outreach timing feels natural.
Hot-Lead & STOP Triage
Instantly detects buying signals and opt-out language in inbound messages, escalating hot leads and hard-suppressing opt-outs without delay.
ICO First-Contact Ritual
Full KBB cash-offer sequence, zero steps skipped.
Reactive Inbox 8s Poll
Auto-drafts replies within seconds of a customer message.
24/7 New-Lead First Contact
Full ritual within 10 min any hour, no lead goes cold overnight.
Dual-Channel Send
Text + email companion every cycle, every lead.
Two-Way iMessage Relay
Reply from your iPhone in real iMessage, and every reply routes back into the CRM timeline automatically.
2-Minute Grace Period
Countdown + cancel window before any send, a safety net.
A/B Variant Testing
Rotates message variants, logs winners over time.
Manual Reply Queue
Type a reply, delivered verbatim. Full control when you want it.
Lost-Lead Resurrection Drip
Revives 30-day-dormant leads with a fresh sequence.
Service-to-Sales Bridge
Converts service customers into sales outreach candidates.
Sales-Event Pre-Blast
Targeted blast before events, no double-send guard.
Cross-Channel Recovery
Revives stalled FBM leads via CRM outreach.
Come-to-You Re-Engagement
Come-in-today nudge for aged leads, arms when asked.
Leads
22Person-Based Lead Deduplication
Merges duplicate leads by phone, email, and name match, so one customer is always one profile, no split history.
Lead Lifecycle State Machine
Tracks every lead through a defined lifecycle (new, first-contacted, engaged, appointment-set, sold, dead) and gates outreach by state.
Customer History Profiles
Builds a rich per-customer profile from all prior touchpoints, past vehicles, prior offers, and communication history.
Compliance Audit Trail
Every send is logged with timestamp, channel, content, and reasoning, giving you a full paper trail for any regulatory review.
Fresh-Lead 24/7 Response
First-contact ritual fires around the clock for new leads, securing your response before competitors even see the notification.
Inbound Lead Classification
Automatically classifies every inbound lead source (ICO, internet, walk-in, referral) and routes to the right workflow.
Orphan & Coverage-Gap Detection
Scans for leads that were never contacted or fell through the cracks, and auto-queues them for a catch-up first touch.
TCPA-Gated Power Dialer
One call per interval, hard 8am-9pm TCPA gate enforced.
Dialer Dynamic Hold + Conversation Freeze
Hold scales to pace, pauses automatically on live conversation.
Dialer Resume-from-Cursor
Resumes exactly where it left off, no re-dialing contacts.
Lead Type Classifier
Auto ICO/buyer/seller routing at intake.
Hot Lead Detector
Flags high-urgency leads and surfaces them first.
Priority-Keyed Lead Order
Never-contacted leads always surface first in every sweep.
Bell-Miss Safety Net
Catches leads the CRM notification bell misses.
Off-Shift Coverage Extension
Extra passes while leads remain, never leaves early.
Shift-Pacing Engine
Paces outreach to reach every lead before shift close.
2x Proactive Throughput
Dual-worker engine, zero duplicate touches.
Mining Filter Rotation
5-segment filter sweep, nothing neglected.
Deals-Desk Outreach
Works ~1000 deal-stage customers systematically.
Stall Escalation Digest
Prioritized hot-lead call list for stalled deals.
Inventory Wish-List Match
Texts the customer automatically when a matching car lands.
Lead Coverage Audit
Shows exactly who still owes a text or email.
Marketplace
4Facebook Marketplace Auto-Posting
Publishes inventory listings to Facebook Marketplace daily with photos, pricing, and vehicle details, zero manual effort.
FBM Autoreply Engine
Monitors your Marketplace inbox and replies to customer-last messages with personalized, on-brand responses 24/7.
FBM Lead Capture to CRM
Converts Marketplace conversations into CRM leads automatically, captured, deduped, and ready for the first-contact ritual.
Photo & Data Sync
Keeps Marketplace listings in sync with your live inventory. Prices, photos, and availability update automatically.
Inventory & Analytics
8Daily VDP Scan (VIN / Price / Photos)
Crawls your dealership's live vehicle detail pages every morning and evening, extracting VIN, price, and photo count.
AM/PM Snapshots & Diffs
Takes a timestamped inventory snapshot twice daily and surfaces a diff: every price change, new arrival, and departure.
Google Sheets Sync
Pushes the latest inventory snapshot to a live Google Sheet so your whole team always has a current view.
Vehicle History Enrichment
Enriches each VIN with history data (mileage trend, prior price, and days-on-lot) to support smarter offer conversations.
Inventory Trend Analysis
Surfaces which vehicles are aging, which are turning fast, and where your lot mix is shifting, updated daily.
Live Fleet View Dashboard
Real-time dashboard grouping customers and vehicles. See every active lead, message, and touchpoint in one place.
Dealership LOT AI
Ask any question about your inventory and get an instant answer. WhiteGold score, days-to-sale prediction, price trend, and natural-language lot queries, all from one AI that knows every car on your lot.
Ultra-Instinct Vehicle Report
Full formatted report for any VIN on demand.
Compliance
22TCPA Opt-Out Enforcement
Detects opt-out language in any inbound message, hard-suppresses the customer instantly, and never contacts them again.
Quiet-Hours Gating
Enforces regulatory quiet hours for all channels. Proactive outreach never fires outside approved windows.
Consent Ledger
Tracks and persists opt-in consent status per customer per channel, surfacing it in every send decision.
5+ Compliance Guard Gates
Every outbound message passes through layered gates (rate limits, opt-out status, quiet hours, consent, and payload audit) before sending.
100% Compliance Re-Scan
Periodically re-scans the full contact database against the latest suppression list to catch late opt-outs across all channels.
PII Payload Audit
Inspects every outbound payload for PII leakage before it leaves the system, logging any anomalies for review.
Domain Compliance Monitor
Continuously monitors your sending domains for DMARC, DKIM, and SPF alignment, and alerts on any misconfiguration.
A2P 10DLC Registration Support
Supports proper A2P 10DLC registration workflows so your text campaigns are carrier-compliant and deliverable.
Anti-Storm Circuit Breaker
Halts 5+ touches per 20 min to one person automatically.
Hard Opt-Out Suppression
STOP keyword suppresses all channels instantly.
Cross-Customer Suppression
Opt-out covers all duplicate profiles automatically.
No-Deal / Soft-Defer Cooldowns
14/30-day cooldowns enforced on no-deal and soft-defer signals.
AI Double-Check Validator
Second AI pass screens every draft before send.
Near-Duplicate Blocker
Blocks 85%+ similar repeat messages.
Sold-Vehicle Guard
Never invites a customer about a vehicle already sold.
Price / Payment Scrubber
Strips dollar figures before send.
AI-Tell Sanitizer
No em-dashes, no AI filler phrases in any send.
Coworker Override Detection
No double-sends after a human rep has replied.
Appointment-Confirm Guard
No repetitive "still coming?" messages.
Slot Cadence Cap
No over-messaging within a time slot.
Notes-Block Skip
Honors your CRM hold-off notes, never overrides them.
AI Watermark Sanitizer
Automatically strips hidden AI tracking and watermark characters (zero-width spaces, Unicode TAG-block steganography, and variation-selector carriers) from any generated text before it is inserted or copied, keeping your outreach clean and untracked.
Control & Safety
18Daemon Health Auto-Recycle
Monitors all background daemons for health; automatically recycles any unhealthy process without downtime.
Hourly State Backup & Restore
Snapshots daemon state every hour to disk. If anything crashes, it restores from the last known-good checkpoint.
Idempotency Ledger
Prevents duplicate sends across any channel by writing and checking a per-customer per-message ledger before every send.
Single Validator Chokepoint
All outbound messages funnel through one validation layer. No message escapes to any channel without passing every gate.
Feature-Flag Registry
Every experimental capability is behind a named feature flag. Toggle new behaviors instantly without a code deploy.
Per-Customer Rate Limits
Enforces per-customer send limits across all channels so no contact is ever storm-messaged in a burst.
Send-Queue Dead-Letter Handling
Captures failed send attempts in a dead-letter queue for review and retry, so no message is silently lost.
Auto-Dialer Live HUD
Next-call ETA + contacted/remaining counts live.
Per-Phase Toggles
Toggle any automation phase without a restart.
Hot-Reload Volume Config
Set goals and caps live, takes effect immediately.
Web→CRM Action Queue
Tasks, stage changes, and appointments from the web dashboard.
Appointments Dashboard
Today and upcoming schedule at a glance.
Send Stats Dashboard
Texts and emails vs goal, updated every cycle.
Customer History Viewer
Full contact history in-dashboard, no CRM tab needed.
Inventory Health Page
Scan freshness + missing listing alerts.
Facebook Marketplace Control
FBM posting, ghost management, lead-gen, and inbox control.
Reactive Inbox Live Panel
Wait times + unreplied list in real time.
iMessage CRM Controls
JOEY sends and controls real blue-bubble iMessage texts to customers, and syncs every message both ways into the DriveCentric CRM timeline. Send, reply, and read iMessage straight from JOEY while the CRM record stays the single source of truth.
Observability
8Throughput Dashboard
Shows total messages sent per channel, per hour, and per shift, with a live counter and a day-over-day comparison.
Per-Send Reasoning Record
Every outbound message stores the AI's reasoning (why this message, to this customer, at this time) in a queryable log.
Latency p50/p95 Panels
Tracks end-to-end response latency at p50 and p95 percentiles for every major system operation.
Cost Attribution
Attributes AI inference spend per customer, per channel, and per day, so you always know what the automation is costing.
Drift Detection
Monitors outreach quality metrics over time and alerts when response rates or engagement patterns shift unexpectedly.
Reliability SLO Tracking
Measures system uptime, send success rate, and daemon health against defined SLOs, surfacing any breach in real time.
Governance Aggregate View
Rolls up compliance, audit, and operational metrics into a single governance panel for management review.
Agent Registry & Audit
Maintains a live registry of all AI agents, their current state, last action, and performance scores, fully auditable.
Advanced
5ICO-Personalized Templates
Generates outreach templates populated with real KBB instant-cash-offer data: vehicle, amount, and customer name every time.
LOOP Autonomous Sequences
Runs multi-step autonomous outreach loops (a planned series of touches across days) that adapt based on customer responses.
Fleet Ownership Detection
Detects when a customer's vehicle has been flagged as owned by another lead or sold, preventing duplicate outreach.
DC Auto Dialer with Outcome Tracking
Power-dialer that works through your lead list one call at a time, logs outcomes (voicemail, answered, no-answer), and arms the next step.
Multi-Tier AI Model Routing
Routes each task to the right AI model by complexity and cost: lightweight models for classification, powerful models for drafting.
Reporting
7Daily Progress Meters
Live counts vs goal + 7-day sparkline graph.
Progress Discord Narration
Five progress bars per shift update to Discord.
Call-Pace Indicator
Ahead/behind on calls at a glance.
Sales Split / ICO Attribution
Per-rep ICO-vs-sales split tracker.
Workplan Task Summary
To-do list pulled from CRM, no manual entry.
Inventory Real-Time Alerts
Photo alerts for lot changes the instant they happen.
Daily Inventory Email Blast
Full inventory PDFs to the team every morning.
PDF Documents
12Daily Inventory Lot Walk PDF
A full and compact daily PDF of your dealership lot, generated overnight. Covers every vehicle, overnight changes, price updates, and arrivals. Kills the manual morning lot walk.
Vehicle Spotlight 1-Pager
Hero photo + talking points + objection handlers.
Bilingual Spec Sheet
English/Spanish spec sheet, no translator needed.
Vehicle Comparison PDF
2-3 cars spec-for-spec in one document.
Customer Deal Pencil
Trade + finance grid ready at appointment time.
Out-the-Door Quote
Signable OTD estimate with tax and fees.
Trade-In Worksheet
Allowance vs payoff with 3 APR scenarios.
Lease Scenario Grid
36/48-month lease menu in one page.
Manager T/O Sheet
ACV/offer/gross + AI recommendation for managers.
Weekly/Monthly Inventory Summary
Bar-chart inventory PDFs for management.
Morning & EOD Briefings
Auto shift-open and shift-close summary documents.
Autofilled PDF Generators
Generate deal documents, worksheets, and customer-facing PDFs with customer and vehicle data pre-filled. No manual data entry, no blank fields, ready to hand over.
Appointments
7Appointment Detection & Alert
Pings rep on confirmation within seconds.
Appointment Setter
JOEY proposes specific times inline with outreach and follows up until the customer confirms a slot. Turns interested leads into booked appointments without back-and-forth.
Appointment Tracker and Auto-Confirmer
Tracks every appointment JOEY or you set, then automatically confirms with the customer the day before and the morning of. Cuts no-shows without any manual follow-up.
Day-of / Day-before Reminders
Cuts no-shows automatically.
No-Show Re-Engagement
Recovery sequence fires on missed appointments.
Far-Out Warm-Up
Keeps appointments warm weeks out.
Post-Delivery Follow-Up
CSI, referral, and service outreach after delivery.
AI & Intelligence
7Self-Improving Lessons Engine
Gets better every shift by learning from outcomes.
Your-Voice Learning
Adapts to write in your exact voice over time.
AI Deal-State Extractor
Every draft knows the current deal stage.
Website Activity (InSite)
References specific pages the customer browsed.
Multi-Model Fallback Chain
Drafts never stop on a provider outage.
Self-Heal on AI Auth Break
Auto-failover mid-shift on credential expiry.
Quick-Reply Objection Lookup
Pre-approved objection templates at your fingertips.