Help & FAQ
Quick answers about getting started, your plan, how JOEY works, and how we keep your outreach compliant. Still stuck? Reach out and a real person will help.
Getting started
- How do I sign up?
- Head to the sign-up page, enter your details, and pick your plan. You pay today and you are covered by a 30-day money-back guarantee, so if it is not for you, request a full refund within 30 days.
- What happens after I join?
- You go through a short onboarding where you connect your CRM, set your schedule, and tune your voice. Once that is done, JOEY is ready to start working your lead pipeline for you.
- How do I connect my CRM?
- JOEY works with the CRMs your dealership already uses, including Tekion and DriveCentric. During onboarding you connect your CRM account, no rip-and-replace and no migration needed.
- When will JOEY start working?
- JOEY starts following up with your leads once your CRM is connected and your schedule is set. It works within the hours and rules you choose, around the clock inside those windows.
Plans & billing
- How does the money-back guarantee work?
- You pay today and you are covered for 30 days. You get full access during that time, and if JOEY is not for you, request a full refund within 30 days.
- What does the plan include?
- You get the full Most-Value plan, the complete feature set, from day one. Nothing is held back, and you are covered by the 30-day money-back guarantee.
- When am I charged, and can I get a refund?
- You are charged today when you pick your plan. You are covered by a 30-day money-back guarantee, so request a full refund within 30 days if it is not for you.
- How do I change or cancel my plan?
- Visit your account page to change or cancel your plan at any time. For details on refunds, see our refund policy.
How JOEY works
- What does JOEY actually do?
- JOEY drafts and sends texts, emails, and follow-ups for you, right inside your CRM. It keeps after every lead so nothing slips through the cracks while you focus on closing.
- Can I control the schedule and voice?
- Yes. You set your working schedule and tune JOEY to sound like you, so the messages that go out match your voice and your hours.
- Do I stay in control?
- Always. You can pause JOEY whenever you want from your dashboard, and resume when you are ready. You stay in the driver seat.
Privacy & compliance
- Is outreach TCPA compliant?
- JOEY is built to respect TCPA rules. Consent is required before texting a customer, and JOEY follows that requirement on your behalf.
- Are opt-outs respected?
- Yes. When a customer opts out, JOEY stops contacting them. Opt-outs are honored automatically.
- What about quiet hours?
- JOEY respects quiet hours so customers are not messaged at inappropriate times. For more on how we handle your data, see our privacy policy.
Still need help?
If you did not find what you were looking for, we are happy to help directly.
Contact us